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SMS Privacy Policy

SMS Privacy Policy

Effective Date: August 12, 2025

  1. Introduction
    At Xiente (“we,” “our,” “us”), we are committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information when you opt-in to receive SMS/text messages from us. By participating in our SMS communications, you agree to the terms of this Privacy Policy.
  2. Information We Collect
    When you sign up for our SMS/text messaging services, we may collect:
  • Phone Number – Required to send you SMS/text messages.
  • Name (optional) – To personalize communication.
  • Consent Records – To document your opt-in to our SMS/texting services.
  • Message Interaction Data – Including delivery status, open rates, and opt-out requests.
  1. How We Use Your Information
    We may use your information to:
  • Send you updates on programs, events, volunteer opportunities, and community resources.
  • Provide urgent alerts or schedule changes for programs you are enrolled in.
  • Respond to your inquiries and provide assistance.
  • Monitor service performance and improve our outreach.
  1. Sharing Your Information
    We do not sell or rent your personal information. We may share your information only with:
  • Service Providers – Trusted vendors who help deliver our SMS services.
  • Legal Compliance – When required by law, regulation, or court order.
  • Organizational Transactions – In the event of a merger or restructuring of Xiente’s operations.
  1. Your Choices
    You can opt out of receiving SMS/text messages from us at any time by:
  • Texting “STOP” to the number from which you received our message.
  • Contacting us at [Insert Email] or [Insert Phone Number].
  1. Data Security
    We use industry-standard security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
  2. Children’s Privacy
    Our SMS services are not intended for children under 13. We do not knowingly collect information from children under 13.
  3. Changes to This Privacy Policy
    We may update this policy at any time. Updates will be posted on our website with a revised effective date.
  4. Contact Us
    If you have any questions about this policy, please contact us:

Xiente, Inc.
174 Diamond St. Philadelphia, PA, 19122
compliance@xiente.org
215-426-8734